The ticket bot for Discord

Support that starts in a direct message.

Members write to the bot. Your team answers in one tidy forum — by name, or anonymously.

Add to Discord Open your dashboard

Nothing to install. Ready in about five minutes, right inside Discord. How it works

A direct message with Modern Tickets: the member wrote one line and got the ticket panel back.

@Modern TicketsAPP

MaraToday at 3:27 PM

hey, I can’t get back into my account

Modern TicketsAPPToday at 3:27 PM

🎫 Aurora · Support

Pick the category that fits best. You’ll be asked a few short questions next.

🔑Account🚩Report a member💳Billing⚖️Appeal🏆You found me

Cancel

Server Aurora · Expires in 5 minutes · Panel p4n3l1 · Your message is saved as the description draft

Tickets in DMs
Forum threads
Named or anonymous
Forms
Transcripts
Statistics

How it works

One ticket, from start to end

Click through the steps. These are the real messages the bot sends.

Which step of the walkthrough to show

1 A member writes to the bot They send the bot a direct message. That is all it takes.
2 They fill in a short form The bot asks the questions you picked for that category.
3 Your team answers The ticket shows up in your forum. Someone takes it and replies.
4 Closed, with a copy Both sides get a summary, and the member can give it stars.

Step 1 of 4 · In the member’s DMs

The ticket panel in a direct message.

@Modern TicketsAPP

MaraToday at 3:27 PM

hey, I can’t get back into my account

Modern TicketsAPPToday at 3:27 PM

🎫 Aurora · Support

Pick the category that fits best. You’ll be asked a few short questions next.

🔑Account🚩Report a member💳Billing⚖️Appeal

Cancel

Server Aurora · Expires in 5 minutes · Panel p4n3l1 · Your message is saved as the description draft

Step 2 of 4 · The form after a category button

Step 3 of 4 · In your ticket forum

The forum post the team works in: who opened it, what they asked, and the controls.

Step 4 of 4 · Back in the member’s DMs

The close summary in a direct message, asking for a rating.

@Modern TicketsAPP

Modern TicketsAPPToday at 3:27 PM

🔒 Ticket closed

Your ticket 7bi9sg in Aurora was closed by the team.

Message from a team member

Recovery email updated and the reset link is on its way. Shout if it does not land.

Summary
Opened October 12, 2026 at 1:13 PM · Closed October 12, 2026 at 3:27 PM · Duration 2.2 hours
Messages: you 9 · team 7
First reply after 4 minutes

★ How did we do?

Pick a number — 1 is poor, 5 is great.

12345

Create a new ticket — just reply here.

Ticket information
Ticket-ID 7bi9sg · Transcript-ID tR4nScR1

Open your transcript any time with the button below — it asks you to sign in with Discord

New ticketOpen the transcript

System Message · October 12, 2026 at 3:27 PM

Features

Everything your support team needs

From the first message to the last - and your channel list stays clean.

Tickets start in a DM
Members just write to the bot. No channel to find, no button to search for.
One tidy forum
Every ticket is a post in one forum, with tags for its category and status.
By name or as the team
Your team picks how it shows up: with its own name, or as “Team member”.
Anonymous reports
Members can report without their name. Nobody on the server can find out who it was - not even admins.
Nothing gets lost
Messages sent while the bot was offline still arrive, marked as late.
A form for every category
Ask the right questions before a ticket starts: text, choices, files and more.
Copies and ratings
Every closed ticket keeps a copy of the chat, and members can give it stars.
Easy settings
Change everything with one command in Discord, or right here on the website.

Builders

Make the messages and forms your own

Two builders, right here on the website. No code needed - what you build is what the bot sends.

Which builder to show

The message designer Change every message the bot sends: the text, the buttons, the colour and the picture on top. You see it the way Discord will show it.One look for every message Click any text to change it Posted messages update by themselves The form builder Choose what a category asks before a ticket starts: short answers, long answers, choices, tick boxes, files and people - on up to three pages.A form for every category Make answers required or limit them Templates you can reuse

The message designer on this site: the info message with its own colour, title, text and button, as members will see it.

Modern TicketsAPPToday at 9:41 AM

🎟️ Aurora Help Desk

Stuck with something? Send a direct message to @Modern Tickets — the team answers right there, usually within the hour.

With a name, or without one

Your team chooses how it shows up, and members can report without giving their name.

Reply identity

Your team chooses how it shows up

When someone takes a ticket, they pick: their own name, or “Team member”. Try both buttons to see the difference.

By nameAs Team member

Only the roles you allow may answer as “Team member”. Everybody else answers with their own name.

Modern TicketsAPPToday at 3:27 PM

Alex

Team member · Aurora

Got it — I moved your account to the new email and sent a fresh reset link. It should land within a minute.

Team member: Alex · BMID k2Lm9Q · Ticket 7bi9sg · October 12, 2026 at 3:27 PM

Modern TicketsAPPToday at 3:27 PM

Team member

Aurora

Got it — I moved your account to the new email and sent a fresh reset link. It should land within a minute.

Team member: Team · BMID k2Lm9Q · Ticket 7bi9sg · October 12, 2026 at 3:27 PM

Who can see who opened an anonymous ticket

Members can stay anonymous too

Turn it on for things like reports or appeals. The ticket then shows a short code instead of a name - no picture, no roles. Nobody on the server can find out who it is, not even the admins.

The team seesThe member sees

On one server the same person always gets the same code, so your team notices when someone reports again - without learning who it is. If someone misuses it, you can switch it off for them.

Modern TicketsAPPToday at 3:26 PM

🎫 Ticket q8Zt4m · #131

Anonymous #A7F3C

🕶️ Opened anonymously — this server cannot see who it is, and neither can its admins

Status Open · Opened Monday, October 12, 2026 at 3:26 PM · via DM · Category 🚩 Report a member · Forum tickets

Require a name

Modern TicketsAPPToday at 3:26 PM

📨 Ticket received

Your report is in. The team answers right here.

Ticket information
Ticket-ID q8Zt4m · Category 🚩 Report a member · Server Aurora

🕶️ You are anonymous here
The team sees Anonymous #A7F3C instead of your name, and nobody on this server can look behind it.
Be careful not to give yourself away in what you write — this code stays the same for you on this server and cannot be changed.

System Message · October 12, 2026 at 3:26 PM

At a glance

What you get

Your team gets a live overview, pinned in the ticket forum.

31
Commands
Most people only ever need three.
7
Setup steps
About five minutes, in Discord or here.
16
Categories per forum
And up to 25 forums per server.
0
Lost messages
Even when the bot was offline.

Modern TicketsAPPToday at 3:27 PM

📌 Team hub

DM — a member writes to me in direct messages.
Panel — they pick a category and describe their issue.
Thread — a ticket thread shows up in this forum.
Claim — press Claim (or Claim anonymously to stay anonymous) before replying.
Reply — just write in the thread; every message is relayed to their DMs.
Close — /close when it is done; a line starting with // stays internal.

Live stats

Open 7 · Unclaimed 3 · Claimed 4 · Awaiting user 2
Closed 9 in 24 h · 41 in 7 days
Avg first response 6m 00s · Avg handling 3h 00m
Oldest unclaimed 25 minutes ago · 5 active in 7 days
★ Average rating 4.6 ★★★★★ of 5 · 38 rated

Claim queue

#131 Report a member · Ticket #128 · Account · waiting since 25 minutes ago
#132 Billing · Ticket #128 · Account · waiting since 12 minutes ago

Open per category

Account 3 · Report a member 2 · Billing 2

Oldest unclaimedLeaderboardTutorialRefreshHealth

Admins: /settings changes categories, roles and behaviour · /diagnose shows the details.

Updated 1 minute ago · Aurora

Why direct messages

Why DMs work better

How a ticket bot with channels and Modern Tickets differ
Compared	Other ticket bots	Modern Tickets
Where you talk	Other ticket botsA new channel for every ticket	Modern TicketsThe member’s own DMs
What your team sees	Other ticket botsA long list of channels	Modern TicketsOne forum, sorted with tags
How your team shows up	Other ticket botsAlways with their real name	Modern TicketsWith their name, or as the team
Who has to give a name	Other ticket botsEverybody, always	Modern TicketsNobody, if you allow it
When the bot is offline	Other ticket botsMessages are lost	Modern TicketsMessages arrive later
When a ticket is closed	Other ticket botsThe channel is deleted	Modern TicketsIt is kept, with a copy

Commands

32 commands - you only need three

Members, your team and admins each get a few of their own. Everybody only sees the ones they can use.

Members
- /newstart a new ticket
- /ticketslist your own tickets
- /closeclose your ticket yourself
- /transcriptget a copy of a closed ticket
Team
- /claimtake a ticket
- /notewrite a note only the team sees
- /transfergive a ticket to someone else
- /statssee how the team is doing
Admins
- /setupset the bot up, or fix it
- /settingschange the settings
- /infopost a message that explains the bot
- /diagnosefind out what is wrong

See all commands

Ready in five minutes.

The bot makes its own forum and walks you through seven short steps. You can change everything later.

Add to Discord Read the docs

Support that starts in a direct message.

One ticket, from start to end

Everything your support team needs

Tickets start in a DM

One tidy forum

By name or as the team

Anonymous reports

Nothing gets lost

A form for every category

Copies and ratings

Easy settings

Make the messages and forms your own

With a name, or without one

Your team chooses how it shows up

Members can stay anonymous too

What you get

Why DMs work better

32 commands - you only need three

Members

Team

Admins

Ready in five minutes.

How should it join your server?

Administrator One blocked permission in one channel is the most common reason a ticket bot only half works - and you only notice when a ticket fails. Administrator stops that. The bot still only uses what it needs, and you can take it away any time.

Only what it needs For servers that do not allow Administrator. Everything works the same - unless a channel takes one of these away later. Then /diagnose tells you which one is missing.

How are you enjoying Modern Tickets?